Privacy Policy

1. Who We Are

This Privacy Policy explains how Bloch Garden Enterprise collects, uses and protects customer information when customers visit our website, submit an order or contact us.

2. Information We Collect

We may collect information needed to process orders and provide customer support, including:

• Name
• Phone number
• Email address
• Delivery address and postcode
• Order details and payment status
• Receipt or payment proof if provided by the customer

3. How We Use Information

Customer information may be used to:

• Process and confirm orders
• Arrange delivery and tracking
• Contact customers about order updates
• Handle refund, replacement or support requests
• Improve our website, products and customer service
• Comply with legal, accounting, tax or payment requirements

4. Sharing of Information

We do not sell customer personal information. We may share necessary information with service providers such as courier companies, payment providers, website service providers, accounting providers or authorities where required by law.

5. Payment Information

Where online payment is available, payment information may be processed by third-party payment providers. Bloch Garden does not store full card numbers, CVV codes or sensitive card authentication details on this website.

6. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse or disclosure. However, no website or online transmission can be guaranteed to be completely secure.

7. Retention

We keep customer information only for as long as necessary for order handling, customer service, legal, tax, accounting and business record purposes.

8. Customer Rights

Customers may contact us to request access, correction or deletion of personal information, subject to legal and business record requirements.

9. Contact

For privacy questions or requests, please contact Bloch Garden Enterprise at blochgarden20@gmail.com or +6018-9511868.

This policy may be updated from time to time. The latest version will be published on this website.