Shipping & Refund Policy

1. Shipping Area

We currently arrange delivery within Malaysia and Singapore, subject to courier coverage and service availability. Delivery to certain outskirt areas, islands, PO boxes or restricted locations may require extra shipping fees or longer delivery time.

2. Shipping Fee

Shipping fee is calculated based on delivery postcode, parcel weight, parcel size and courier zone. The final shipping fee will be shown before order confirmation where the website checkout supports automatic calculation.

3. Processing Time

Orders are usually processed within 1-3 business days after payment confirmation, excluding public holidays and courier non-working days. During campaign periods or peak seasons, processing may take longer.

4. Delivery Time

Estimated delivery time depends on courier service, delivery area and operational conditions. West Malaysia delivery is generally faster than East Malaysia or outskirt areas. Delays may happen due to weather, customs, courier capacity, incorrect address or other circumstances outside our control.

5. Order Tracking

Where available, tracking information will be provided after the parcel is shipped. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel.

6. Damaged, Missing or Wrong Item

Please contact us within 48 hours after receiving the parcel if the item is damaged, missing or incorrect. Clear photos or videos of the parcel, airway bill, packaging and product may be required for verification.

7. No Return / No Refund Policy

Bloch Garden products are health supplement products. Due to hygiene, product safety and supplement handling reasons, we do not accept return, exchange or refund requests once an order has been confirmed, paid, shipped, opened or used.

Customers are responsible for checking the product information, ingredients, package details, delivery information and total payable amount before confirming an order.

8. Exception Review

If an item is damaged during delivery, incorrect due to our error, or not delivered, please contact us within 48 hours after receiving the parcel or expected delivery date. Clear photos or videos of the parcel, airway bill, packaging and product may be required for verification.

Bloch Garden will review each case and decide on the appropriate resolution where required by applicable law. Any approved refund, replacement or other resolution will be handled case by case.

9. Failed Delivery / Return to Sender

If a parcel is returned due to incorrect address, failed delivery attempts, refusal to receive, or customer unavailability, additional redelivery or return fees may apply.

10. Contact

For shipping, refund or order issues, please contact Bloch Garden Enterprise at blochgarden20@gmail.com or +6018-9511868.